Every car dealership strives hard to rake in an abundance of automotive leads, whether it is buying lists in bulk from list brokers or simply organically through their dealership website. The above two scenarios work in completely different contrasts to each other, with lists you are contacting customers without knowing what their needs are, and your website sends you prepped potential automotive leads by the dozen.
Creating the best customer service experience is crucial to any business, and its perks are much needed to reach the next level of success. Sure you have a fantastic website complete with interactive tours and top-level graphics, but your competitors are on the same page or have maybe stepped it up a few notches. You can also visit mykaarma.com/ if you want to know more about auto live chat software.
Keep in mind that you are not blogging or earning income from advertising, which is where ranking becomes crucial, and although your dealership website should rank high, your main goal is to Sell Cars and Fast!
With live chat software enabled, you are able to reach two goals with one interactive approach. First, your visitors are greeted as though they were in your dealership, meaning instantly. At this point, professional live chat operators are able to build rapport with the customer, and after answering their questions are able to schedule a test drive at their convenient time.
Second, as the test drive is waiting for the customer and all the questions are answered before they arrive, closing the deal for physical sales staff can at most times be a seamless process. Automotive sales leads that are filtered from your website generally hold more substance as the visitor is interested in your product, and since you've already captured his/her interest, the lead has a much higher chance of converting.